Managing a mixed Windows and Mac environment across approximately 1,000 users -- balancing two distinct platforms, unified through Intune, with the tools and processes to keep both productive and secure.
Managing end user computing for approximately 1,000 users across a mixed Windows and Mac environment means maintaining consistent policies, security, and support across two distinct platforms.
Overseeing procurement, enrollment, and retirement of Windows laptops and MacBooks -- Autopilot for Windows, Jamf for Mac, both managed through Intune.
Managing software packaging, distribution, and updates through Intune -- ensuring users have the right tools with minimal disruption.
Enforcing device compliance policies, managing EDR across the fleet, and maintaining configuration baselines aligned to security standards.
User provisioning and deprovisioning, Entra ID group management, MFA enforcement, and Conditional Access policy administration.
Supporting hybrid work through Azure Virtual Desktop and remote access solutions that keep distributed users productive and secure.
Handling escalated desktop and application issues, working alongside helpdesk teams to resolve incidents and reduce repeat contacts.
A mixed-platform environment at approximately the 1,000-user scale -- Windows and Mac -- managed through a single Intune tenant with platform-specific configuration profiles.
| Device Type | Platform | Management | Notes |
|---|---|---|---|
| Windows Laptops | Windows 11 | Intune / Autopilot | Zero-touch provisioning via Windows Autopilot. |
| MacBooks | macOS (Sequoia) | Intune / Jamf | Enrolled and managed via Jamf with Intune integration for compliance policies. |
| Mobile Devices | iOS / Android | Intune MAM/MDM | BYOD and COPE policies enforced via Intune app protection. |
| Virtual Desktops | Windows 11 (AVD) | Azure Virtual Desktop | Remote and contractor access. Centrally managed session hosts. |
The platforms and tools that keep approximately 1,000 endpoints managed, secure, and supported.
A snapshot of the recurring operational work that keeps approximately 1,000 endpoints running smoothly.
Reviewing Intune compliance dashboards, addressing non-compliant devices, and triaging escalated helpdesk tickets from the EUC queue.
Monitoring Windows Update for Business rings and macOS update policies in Intune, reviewing application update deployments across both platforms, and validating patch compliance targets.
Coordinating device setup via Autopilot for Windows and Jamf for Mac, account creation, license assignment, and application access for new employees and contractors.
Reviewing Entra ID group memberships, application assignments, and license utilization -- removing stale access and reclaiming unused licenses.
Generating device health, compliance, and software inventory reports for IT leadership and, where applicable, compliance evidence packages.
Identifying devices approaching end of life, coordinating procurement cycles, and planning deployment waves to minimize user disruption.
Keeping device configuration policies, runbooks, and onboarding documentation current as the environment evolves.
Happy to connect with IT teams navigating the complexities of modern endpoint management at scale.
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